MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

Style Advisor

Job Details

Locations	United States/FL/Bal Harbour
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Sales

Share with LinkedIn

Style Advisor

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY
As a Style Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Style Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the General Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Style Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Style Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

This role is based in our Bal Harbour boutique.

HOW YOU WILL CONTRIBUTE

Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
Demonstrate an entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations.
Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
Leverage “Zegna Stories” to support and enhance the selling ceremony -
Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
Utilize CRM software as the primary tool for after-sales communication.
Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
Drive and perform onsite audits of store physical inventories.
Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:

Is passionate and open-minded.
Bilingual language capabilties are a plus; fluent in Portuguese and/or Spanish
Ability to self-learn and self-develop.
Generates customer delight.
Proficient with digital technology
Familiar with Apple products is a plus.
Excellent written and verbal communication skills

Job Details

Locations	United States/FL/Bal Harbour
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Sales

Share with LinkedIn

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Store Style Advisor - Rinascente Milano

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor PT - Firenze

Sales Channels & Retail Excellence/Sales

,

Assistant General Manager

Sales Channels & Retail Excellence/Sales

,

Training Assistant (Emirati / UAE National)

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - London Harrods

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Outlet Punta Norte

Sales Channels & Retail Excellence/Sales

Ciudad de Mexico

,

Runner - Roma Borgognona

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor Fiumicino Airport

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor Fiumicino Airport

Sales Channels & Retail Excellence/Sales

,

Style Advisor Montecarlo

Sales Channels & Retail Excellence/Sales

,

Style Advisor Summer Support Puerto Banus

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Panamá

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Sales

,

Operations Associate

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Operations Associate

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor PT - Venezia

Sales Channels & Retail Excellence/Sales

,

Senior Store Customer Advisor (Dubai Mall)

Sales Channels & Retail Excellence/Sales

,

Style Advisor - ECI Diagonal

Sales Channels & Retail Excellence/Sales

,

Style Advisor - ECI Lisbon

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Malpensa

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Amsterdam

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Hamburg

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Assistant Store Manager

Sales Channels & Retail Excellence/Retail

,

Zegna - Turkey - Senior Style Advisor

Sales Channels & Retail Excellence/Retail

,

Runner - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor PT

Sales Channels & Retail Excellence/Sales

,

Bespoke Business Development Manager

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

Europe Retail Field Trainer

Sales Channels & Retail Excellence/Retail Excellence

,

Store Customer Advisor

Sales Channels & Retail Excellence/Sales

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept